Shipping policy

We value every purchase made by our customers and do our best to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below for online orders.

Business shipping hours:

Monday — Friday, 9 a.m. — 2 p.m. EST, excluding national holidays

FedEx, UPS and USPS Priority items ordered after daily shipping hours will be processed the next business day. Items ordered on Friday after 2 p.m. EST, as well as items ordered on Saturday and Sunday, will be processed the following Monday. First Class Shipping can take up to 3-5 business days to process prior to ship. We primarily ship through USPS and UPS.

Please Note: We will not be able to refund the shipping cost as it is directly paid to our providers.

FREE SHIPPING 

Free shipping via USPS First Class Mail is available to qualifying VIP members in the US at checkout. From time to time Nicole and Brizee may offer Free Shipping as a promotion.

EXPEDITED SHIPPING POLICY

Items purchased with expedited shipping need to be placed before 2 p.m. EST in order to be processed and shipped out the same day. Orders placed after 2 p.m. EST will be processed and shipped the following business day.

 

INTERNATIONAL SHIPPING

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that international orders could take 6 - 8 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.

For international orders, if your package is unclaimed and returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded.

Nicole and Brizee is not responsible and does not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to Nicole and Brizee.

Nicole and Brizee will not ship N+B Volumizing Spray internationally. If a Volumizing Spray is ordered, it will be refunded and the remainder of the order will be shipped. 

UNDELIVERED PACKAGES 

Please contact the carrier directly with delivery questions or issues. Nicole and Brizee is not responsible for any inaccurate deliveries. We are unable to refund or re-ship any orders until the package has been returned to our fulfillment facility or a case has been resolved with the carrier.